AI employees for HVAC & heating businesses
HVAC is two businesses wearing one van: flat-out when the weather turns, quiet when it doesn't. The renewals, the shoulder-season marketing, the enquiries from the last heatwave — that's the work that smooths the curve, and it's exactly the work that never gets done in the busy months.
The healthiest HVAC firms run on maintenance contracts and early bookings, not emergency callouts — but building that book is steady desk work nobody has time for in January or July. KentoHQ gives you named AI employees who chase renewals before they lapse, publish the “book your service before the rush” push at the right week, follow up every enquiry, and flag the slow patch while you can still do something about it.
The problems this actually solves
- Maintenance contracts lapse because nobody chased the renewal — renewal reminders drafted weeks ahead — a friendly email in your voice with last year's service date and this year's price — queued for your approval, every contract, every time.
- Feast in the cold snap, famine in the shoulder season — the pre-season push writes itself: “book your boiler service before October” and “AC check before the first hot week” campaigns drafted, published, and verified live — timed to your calendar, not your spare evening.
- Emergency-season enquiries you couldn't take never hear from you again — everyone who enquired during the rush gets a drafted follow-up when things calm down — a service-plan offer instead of silence. That list is a goldmine you're currently deleting.
- Heat pumps and new systems: big tickets, long decisions, no follow-up system — quote follow-ups on a schedule for the slow-burn jobs — a nudge at one week, useful answers to common objections at three. Drafted, never auto-sent.
- You find out a competitor started offering service plans from a customer — Victor diffs the other local firms' sites weekly — new plans, prices, coverage areas — and tells you only when something changed.
What your AI team does in a typical week
Drafts contract-renewal emails ahead of lapse dates, chases open system quotes on a schedule, and follows up every web enquiry same-day. You approve each send from your phone.
Pre-season service campaigns, “strange noise from your boiler?” posts, heat-pump explainer pages — written to your calendar, published to your site, verified live.
Monday: which searches are climbing (“boiler service near me” always moves before the weather does), what dropped, and the one thing to fix this week.
Weekly diff of competitors' service plans, pricing mentions, and new offerings. Silence means nothing moved; a bulletin means it did.
Renewals due, quotes awaiting approval, enquiries in overnight, reviews to answer — one short note before the first callout.
What it costs vs what it replaces
A typical HVAC firm pays for field-service software that doesn't do marketing, a mailshot tool nobody logs into after March, and an admin day that never actually happens. KentoHQ is one flat subscription — free in early access, no per-seat, no credit meter — doing the renewals, the seasonal push, and the follow-up with a receipt for every task. Keep three service contracts a year from lapsing and it's paid for itself before the first cold snap.
Frequently asked
I'm not technical — my office is a clipboard and a phone. Will I manage?
Yes. You tell the team things once, in plain English — your prices, your service-plan terms, how you talk to customers — and they remember. No setup project, nothing to install.
How does it know when my contracts renew?
You give it the list (or the dates as you go) and it holds them in long-term memory for your business — then drafts each renewal ahead of time without being asked again.
Can it answer emergency calls in a cold snap?
No — and we'll be straight with you: AI phone answering isn't reliable enough yet, so we don't offer it. What it does own is everything after the ring: the follow-up email, the booking link, the service-plan offer to the callers you couldn't fit in.
Will customers get emails I haven't seen?
No. Renewals, follow-ups, and campaigns all wait as drafts for your approval — that's the default. You can loosen it for routine sends once you trust the output, but that's your decision, not ours.
What does “verified” mean?
Every task is machine-checked before it counts as done — the campaign page is actually live, the renewal draft actually exists, the report cites real numbers. No box-ticking without proof.
Smooth the season, keep the contracts — free →
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